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Warranty Policy
Customer satisfaction first , and continuously improve the after-sales quality of products.
Parts warranty policy
Parts Warranty Policy
The whole kitchen and bathroom machine shall be repaired free of charge within one year from the date of purchase.
The warranty period of key parts of kitchen and bathroom products is as follows:
- The motor have 5 years warranty
.
Warranty Scope
01 Warranty Scope
This warranty policy applies to kitchen and bathroom electrical appliances (hereinafter referred to as "products") purchased directly from Zhongshan doublemax electrical appliances Co., Ltd. (hereinafter referred to as "doublemax") during the warranty period. Any product not purchased directly from doublemax does not apply to this warranty policy.
Warranty Period
02 Warranty Period
The warranty period shall be in accordance with the specific sales contract. Please make sure warranty card or other valid warranty documents are in safekeeping.
Warranty Service
03 Warranty Service
Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, Doublemax provides warranty service for Products under this Warranty Policy.
Warranty Service Types
04 Warranty Service Types
4.1 Online Remote Free Technical Service
The remote technical guidance provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems.
4.2 Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, Doublemax will confirm with the customers whether to provide returning to the factory repair service.
b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to Doublemax’s service station. And Doublemax will send back the repaired products or parts to customer and only bear one-way freight.
c) Doublemax will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. Doublemax shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package
4.3 Provide On-site Engineer Service for Quality Issues
a) If there is a quality issue as stipulated in Article 5 of this Warranty Policy, and Doublemax believes the condition is necessary, on-site engineer service free of charge will be provided.
b) In this case, customer shall provide a fault report to Doublemax for on-site service application. The content of the fault report shall include but not limited to photos, videos, number of faults, etc., to enable Doublemax to conduct preliminary fault judgment. If the quality problem is not covered by this Warranty Policy after the on-site investigation of Doublemax’s engineer, customer shall pay travel expenses and technical service fees under Doublemax's standards.
c) Defective parts replaced by Doublemax’s on-site engineers shall be the property of Doublemax.
.
Disclaimer
05 Disclaimer
No warranty liability shall be assumed by Doublemax for defects or damages due to the following conditions
5.1 Unless otherwise agreed in writing, this warranty policy does not apply to consumables.
5.2 Defect, failure or damage caused by improper use, improper handling, improper operation, improper installation / disassembly of the product or any other improper behavior of the customer. Defect, failure or damage caused during transportation.
5.3 Unauthorized disassembly and repair without permission of Doublemax.
5.4 Improper use or improper maintenance not in accordance with the product manual.
5.5 Man-made damages, physical damages, accident damages and product misuse.
5.6 Product damage or malfunction caused by Force Majeure Events, including but not limited to war, terrorist activities, floods, fires, earthquakes, lightning, etc.
5.7 Any product defects, malfunctions or damages caused by storage in an external environment that does not comply with the product manual, including but not limited to extreme weather, humidity, salt haze, pressure, lightning, sealed environment, compressed space storage etc.
5.8 Products used in conditions not meeting product parameters including, but not limited to lower or higher voltage, extreme or excessive power surges, improper power conditions.
5.9 Defects, malfunctions, or damages caused by non-compliance with technical guidelines, instructions, or precautions during the installation.
5.10 Normal degradation in the performance of the Product, normal wear and tear.
5.11 Lack of necessary maintenance.
5.12 Other repairs not caused by product quality, design, and manufacturing.
5.13 Valid warranty documents cannot be provided. Product serial number is torn or damaged. Product shell or other external parts are damaged.
5.14 Repairs after Warranty Period.
5.15 Products which have too significant damages caused by mishandling, accidents, improper maintenance, and failure to comply with product manual to be prepared.
5.16 Product failure caused by mismatched products not provided by doublemax. If the product is damaged due to the above mismatched equipment and needs to be repaired by doublemax, the charging standard shall comply with the provisions of article 7.4.
Warranty Service Process
06 Warranty Service Process
6.1 Remote Service Process
Submit service requirements through website, email, telephone and other service channels of Doublemax with warranty card or contract number. Specific content of the service and contact information shall be provided.
6.2 Product Return to Repair Process
Submit service requirements through the website, email, telephone and other service channels of Doublemax with warranty card or contract number. Packing list of the returned product and postal information to receive the repaired product shall be provided.
a) Doublemax’s postal information is stipulated in Article 8.
b) Customer instructions:
i. Shall provide a brief fault report (can be attached to the surface of the repaired item)
ii. Shall provide packing list (including contract number, model and quantity of the repaired item)
iii. Shall provide receipt postal information (company name, address, consignee, contact information, etc.)
iv. To avoid damages of the returned products during transportation, please be cautious about the package and protection of the products. Doublemax is not responsible for any damages to the returned products or parts during delivery.
6.3 On-site Engineer Service Process
Submit service requirements through the website, email, telephone and other service channels of Doublemax with warranty card or contract number. Service content, site address, contact information, and visa application information shall be provided.
General Terms
07 General Terms
This Warranty Policy is a standard application of Doublemax. No other third party (including any agent, distributor or sales representative) is authorized to make any representations or warranties that are different from this Warranty Policy. Unless otherwise confirmed by Doublemax in written forms of contract or other documents, any warranty clauses that conflict with this Warranty Policy shall be deemed to be automatically invalid. Final power of interpretation of this Warranty Policy shall be vested in Doublemax.
Warranty Policy
—
Customer satisfaction first , and continuously improve the after-sales quality of products.
Parts warranty policy
Parts Warranty Policy
——
The whole kitchen and bathroom machine shall be repaired free of charge within one year from the date of purchase.
The warranty period of key parts of kitchen and bathroom products is as follows:
- The motor have 5 years warranty
.
Warranty Scope
01 Warranty Scope
——
This warranty policy applies to kitchen and bathroom electrical appliances (hereinafter referred to as "products") purchased directly from Zhongshan doublemax electrical appliances Co., Ltd. (hereinafter referred to as "doublemax") during the warranty period. Any product not purchased directly from doublemax does not apply to this warranty policy.
Warranty Period
02 Warranty Period
The warranty period shall be in accordance with the specific sales contract. Please make sure warranty card or other valid warranty documents are in safekeeping.
Warranty Service
03 Warranty Service
Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, Doublemax provides warranty service for Products under this Warranty Policy.
Warranty Service Types
04 Warranty Service Types
4.1 Online Remote Free Technical Service
The remote technical guidance provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems.
4.2 Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, Doublemax will confirm with the customers whether to provide returning to the factory repair service.
b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to Doublemax’s service station. And Doublemax will send back the repaired products or parts to customer and only bear one-way freight.
c) Doublemax will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. Doublemax shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package
4.3 Provide On-site Engineer Service for Quality Issues
a) If there is a quality issue as stipulated in Article 5 of this Warranty Policy, and Doublemax believes the condition is necessary, on-site engineer service free of charge will be provided.
b) In this case, customer shall provide a fault report to Doublemax for on-site service application. The content of the fault report shall include but not limited to photos, videos, number of faults, etc., to enable Doublemax to conduct preliminary fault judgment. If the quality problem is not covered by this Warranty Policy after the on-site investigation of Doublemax’s engineer, customer shall pay travel expenses and technical service fees under Doublemax's standards.
c) Defective parts replaced by Doublemax’s on-site engineers shall be the property of Doublemax.
.
Disclaimer
05 Disclaimer
No warranty liability shall be assumed by Doublemax for defects or damages due to the following conditions
5.1 Unless otherwise agreed in writing, this warranty policy does not apply to consumables.
5.2 Defect, failure or damage caused by improper use, improper handling, improper operation, improper installation / disassembly of the product or any other improper behavior of the customer. Defect, failure or damage caused during transportation.
5.3 Unauthorized disassembly and repair without permission of Doublemax.
5.4 Improper use or improper maintenance not in accordance with the product manual.
5.5 Man-made damages, physical damages, accident damages and product misuse.
5.6 Product damage or malfunction caused by Force Majeure Events, including but not limited to war, terrorist activities, floods, fires, earthquakes, lightning, etc.
5.7 Any product defects, malfunctions or damages caused by storage in an external environment that does not comply with the product manual, including but not limited to extreme weather, humidity, salt haze, pressure, lightning, sealed environment, compressed space storage etc.
5.8 Products used in conditions not meeting product parameters including, but not limited to lower or higher voltage, extreme or excessive power surges, improper power conditions.
5.9 Defects, malfunctions, or damages caused by non-compliance with technical guidelines, instructions, or precautions during the installation.
5.10 Normal degradation in the performance of the Product, normal wear and tear.
5.11 Lack of necessary maintenance.
5.12 Other repairs not caused by product quality, design, and manufacturing.
5.13 Valid warranty documents cannot be provided. Product serial number is torn or damaged. Product shell or other external parts are damaged.
5.14 Repairs after Warranty Period.
5.15 Products which have too significant damages caused by mishandling, accidents, improper maintenance, and failure to comply with product manual to be prepared.
5.16 Product failure caused by mismatched products not provided by doublemax. If the product is damaged due to the above mismatched equipment and needs to be repaired by doublemax, the charging standard shall comply with the provisions of article 7.4.
Warranty Service Process
06 Warranty Service Process
6.1 Remote Service Process
Submit service requirements through website, email, telephone and other service channels of Doublemax with warranty card or contract number. Specific content of the service and contact information shall be provided.
6.2 Product Return to Repair Process
Submit service requirements through the website, email, telephone and other service channels of Doublemax with warranty card or contract number. Packing list of the returned product and postal information to receive the repaired product shall be provided.
a) Doublemax’s postal information is stipulated in Article 8.
b) Customer instructions:
i. Shall provide a brief fault report (can be attached to the surface of the repaired item)
ii. Shall provide packing list (including contract number, model and quantity of the repaired item)
iii. Shall provide receipt postal information (company name, address, consignee, contact information, etc.)
iv. To avoid damages of the returned products during transportation, please be cautious about the package and protection of the products. Doublemax is not responsible for any damages to the returned products or parts during delivery.
6.3 On-site Engineer Service Process
Submit service requirements through the website, email, telephone and other service channels of Doublemax with warranty card or contract number. Service content, site address, contact information, and visa application information shall be provided.
General Terms
07 General Terms
This Warranty Policy is a standard application of Doublemax. No other third party (including any agent, distributor or sales representative) is authorized to make any representations or warranties that are different from this Warranty Policy. Unless otherwise confirmed by Doublemax in written forms of contract or other documents, any warranty clauses that conflict with this Warranty Policy shall be deemed to be automatically invalid. Final power of interpretation of this Warranty Policy shall be vested in Doublemax.
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